Flight and booking policies
- Bookings are essential.
- Flights and costs are subject to availability, confirmed passenger and baggage weights.
- Flights are subject to weather conditions on the day of travel.
- Flight and tour durations are estimates and may be affected by weather, air traffic control and other conditions on the day.
- Passenger carrying charter flights are conducted under day VFR rules and are limited to daylight operations only.
Flight Cancellation Policy
Stratos reserve the right to cancel or postpone flights due to weather, safety or operational necessity. Safety is our primary consideration in all operations and Stratos will accept no compromise to safety standards. In the event of a cancellation by Stratos, no charge will be made to the client.
If your flight is cancelled by Stratos (e.g due to weather), no charges will apply. If you cancel your flight (cancellation by customer) after receiving a booking confirmation from Stratos, the following
Terms and conditions apply:
Cancellation more than 14 days prior to booked experience:
Choose either a refund of 90% of the total value of your booking, or a Stratos credit voucher for the full value, to use for another booking.
Cancellation between 14 and 7 days prior to booked experience:
Choose either a refund of 50% of the total value of your booking, or a Stratos credit voucher for the full value, to use for another booking.
Cancellation less than 7 days but more than 48 hours prior to booked experience:
No refunds are given, but a Stratos credit voucher for the full value of your booking, to use for another booking, will be issued.
Cancellation less than 48 hours prior to booked experience:
No refunds or credit vouchers apply. Any booked passengers that fail to arrive at the nominated date and time will not be eligible for a refund.
Stratos Credit Vouchers are valid for 12 months from the date of issue. Credit Vouchers are not refundable or transferrable to another party.
In line with our Flight Cancellation Policy, flights cancelled or postponed due to weather will be considered a cancellation by Stratos on safety grounds and will not be charged, except in some cases where preparation costs have been incurred by Stratos.
As safety is our primary consideration Stratos will take a conservative approach and restrict or cancel flight operations in inclement or marginal weather. Weather conditions associated with poor visibility, low cloud, extreme winds, low light levels and thunderstorms present circumstances that may limit or restrict flight.
Stratos will make every effort to advise clients in advance of forecast weather conditions that may restrict flight operations. We will endeavour to provide advance notice of the potential for delay or cancellation in order to provide clients with as much time as possible for alternative transport to be arranged or to reschedule as necessary.
The most accurate aviation forecast for the following days weather is issued after 4:00pm the day prior. The observed weather conditions and updated forecasts are not available until the morning of the intended flights.
All prices listed within this website, unless otherwise stated, include GST.
Booking Security: A form of booking security is required at the time of reservation. This can be provided by using a valid credit card or a company Purchase Order for clients approved by Stratos to pay by account.
Payment: Payment in full prior to or on the day of flight is required for all clients unless approved in advance by Stratos to pay by account.
Payment can be made by VISA, MasterCard, AMEX, EFT, cash or by valid Stratos issued Gift Certificates.
Refunds are not available for services provided but not utilised by a client. Please choose carefully. We do not normally give refunds except as defined in our cancellation policy. You can choose between a refund, exchange or credit when your flight has been cancelled by Stratos, has been wrongly described, or is different to the product purchased. All refunds will be made to the payee by the method of payment received.
Passenger Manifesting Requirements
In accordance with Civil Aviation Safety Authority CAAP 235-1 (para.11) all passengers are required to provide full name, accurate weight and baggage details prior to their flight in any Stratos aircraft. These details are required for aircraft manifesting and loading calculations.
Infants and Children
Due to limited seating capacity on helicopters, all passengers are required to pay the full seat price, except where an infant in under 3 years of age. One infant may travel free of charge as long as the infant is seated on a parent or guardian’s knee. Stratos will provide one infant seat belt restraint in this situation.
Light handbags and small backpacks are permitted on flights. Larger or heavier items are permitted by prior arrangement, subject to confirmed size and weight. Dangerous goods as specified by aviation regulations are not permitted on Stratos flights.
Stratos will not be responsible or liable for any loss, damage or inconvenience caused in the handling of passengers equipment, property or luggage, including as a result of negligence.
Passenger Refusal Policy
Stratos, in accordance with Australian Aviation Law, reserves the right to refuse any passenger who, in the opinion of the pilot, may provide a hazard to aviation or to the safety and comfort of other passengers. Passengers may be refused for reasons including but not limited to: perceived intoxication; erratic, offensive or threatening behaviour; or implied risk to the safety of the flight. A
pilot or staff member’s decision to refuse a passenger is final and will be upheld. In the event a passenger is refused, full charges may apply.
- Bookings are essential to redeem your gift certificate.
- Gift certificates are valid only to the date as shown on the voucher and flights must be booked and used before the expiry date (12 months from date of purchase).
- Please treat your certificate with care – a lost or damaged certificate cannot be replaced.
- Gift certificates are non-refundable and may not be redeemed for cash.
- Please present your gift certificate to your pilot at the time of your flight.
Stratos is fully insured for all operations we undertake, including passenger liability insurance, as required by Australian aviation law.