What are your terms and conditions?
Please refer to our Policies page.
What do I wear for my flight?
There are no clothing restrictions on normal passenger flights, so just wear clothing appropriate to the weather.
What time should I get to the departure point?
We recommend arriving at your departure point 15 minutes in advance of your scheduled departure time in order to be ready to receive your safety briefing and be on your way.
Where is Stratos located?
Please click here for information about our locations.
Is there parking at the Melbourne City helipad?
Commercial car parking facilities are available in the vicinity of our facility.
How many people can your aircraft take?
We operate a variety of Airbus helicopters that seat 4, 5 or 6 passengers plus the pilot. Click here for more information about our fleet.
Are there age restrictions for children?
There are no age restrictions, and children of all ages are welcome on our flights. Infants under three years of age must sit on the lap of an adult, with a separate restraining belt, which will be provided by Stratos. Restrictions to the number of infants per flight apply. Children aged three years and over must occupy their own seat.
Why do I need to give you my name and weight?
This is a requirement of Australian Civil Aviation Safety legislation, and these details are used to calculate the aircraft operating parameters.
Can I use my camera or phone during flight?
We recommend that you take as many photos as you like to record your experience. Phone usage will not affect our navigational systems. We do ask that you respect the comfort and privacy of other passengers.
Do you fly at night?
Stratos Helicopter Services does offer a range of charter and aerial work services at night.
Please contact us for more information.
Can I buy a gift certificate for one passenger?
Gift certificates can only be issued for a minimum of two passengers. For one person you would need to pay for two seats.
My gift certificate has expired. Can it be extended?
We want to ensure you enjoy the experience that has been booked with us. Gift certificates are valid for one year from the date of purchase. If circumstances arise which will prevent you from taking your flight, contact us in advance of the certificate expiry date and we will see what we can do to help.
How safe are your helicopters?
We have operated for over 10 years and are extremely proud of our unblemished safety record.
All of our helicopters are modern turbine (jet) engine helicopters noted for reliability and excellent safety records. We run our own maintenance department to ensure our helicopters are always in the very best condition. Please click here to read more about our additional safety features and practices.
I don’t like heights. Will flying be a problem for me?
We have found that most people who are uncomfortable with heights find helicopter flights very enjoyable. You will be seated securely in a comfortable leather seat in one of our luxurious aircraft, which have been specially selected for their excellent safety records and features. We recommend that you look towards the horizon, and we are sure you will soon be enjoying the spectacular views that you can only get from a helicopter.
What is your cancellation policy?
Please refer to our Policies page.
What weather conditions will prevent my flight from taking place?
While we understand that you may be keen to take your flight on a particular day, weather may become a factor. Stratos will never compromise your safety, and so we may decide to delay or reschedule your flight. Weather conditions that may result in Stratos delaying or seeking postponement of your flight include fog, low cloud, poor visibility, thunderstorms, hail or very strong winds. If you have any questions about the weather, it is best to contact us in the late afternoon the day before, or on the morning of your flight.
If Stratos change my flight due to the weather, is there a charge?
If Stratos change your flight due to weather, in most cases there will be no charge for rescheduling or cancellation. Please click here for more information.
I am pregnant. What do I need to do before I fly?
In most cases, it is fine to fly when pregnant. However we require a medical certificate or letter issued by a registered Doctor for all uncomplicated pregnancies of 28 weeks or more. We are unable to accept pregnant passengers who are more than 38 weeks pregnant for a singleton
pregnancy, more than 32 weeks pregnant for a multiple pregnancy, or who have experienced or are experiencing pregnancy related complications.
I am prone to air sickness.
What happens if I feel unwell in flight?
Helicopters are less affected by wind gusts than similarly sized aeroplanes, and our helicopters have been selected for smooth flight characteristics, so your ride may be smoother than you think. If you are prone to motion sickness, ensure you look outside the helicopter at all times and try to keep your eyes on the horizon. If you do start to feel unwell, please let your pilot know immediately. Airsickness bags are easily accessible in flight by all passengers if needed.
I have a medical condition. What do I need to do in order to fly with you?
Please contact us to discuss your specific circumstances, and we will be happy to advise you how we can accommodate your needs.